Legal

Terms of Service

Our commitment to quality service and customer satisfaction

Our Guarantees

At Platinum Roofing & Property Maintenance, we stand behind the quality of our work. We offer comprehensive guarantees to give you peace of mind:

  • 12-Month Guarantee on Repairs

    All repair work is covered by our 12-month guarantee. If any issues arise from our repair work within this period, we will come out right away to fix them at no additional cost.

  • 20-Year Warranty on New Roofs

    All new roof installations are backed by our 20-year warranty, ensuring your investment is protected for years to come.

Refund Policy

Please note that we do not offer refunds on completed work. However, we are committed to ensuring your complete satisfaction.

If you experience any issues with our work, we will come out right away to address and resolve the problem. Our priority is to make things right and ensure the job is done to your satisfaction.

General Terms

Services

Platinum Roofing & Property Maintenance provides roofing and property maintenance services to residential and commercial customers across The North West, including Manchester, Liverpool, and surrounding areas.

Quotations

All quotations are provided free of charge and are valid for 30 days from the date of issue. Prices may be subject to change upon survey if additional work is required.

Payment

Payment terms will be discussed and agreed upon before commencement of work. A deposit may be required for larger projects.

Access

Customers are responsible for ensuring adequate access to the property for our team to carry out the work safely and efficiently.

Variations

Any variations to the agreed scope of work must be agreed upon in writing before proceeding. Additional costs may apply for extra work.

Questions?

If you have any questions about our terms of service or guarantees, please don't hesitate to get in touch.

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